Terms of Service

Plugin Whisperer reads the audio plugins installed on your computer and shows them as a gallery you can search, tag and organize, synced across your devices. It never loads, runs or modifies a plugin.

We call the service beta because it is new and still growing. The label changes none of your rights under these terms or under your own country's law, and a paid plan is a paid plan.

A plan starts with a 14-day free trial of the whole library: the scan, the gallery with artwork, catalog tags, search, sync and mobile. A payment method is required to start it, and nothing is charged until the day it ends.

A paid plan adds the Whisperer: a chat that answers questions about the plugins you actually own, and only those.

The free trial does not include the Whisperer. Every question runs a paid model on our account, so chat unlocks with your first payment — there is no free chat, no demo and no free questions.

If no plan is paying — before you start, after your free trial ends, or after a plan ends — the library goes behind the plan page. Nothing of yours is deleted: you can download everything or delete your account, in one click, at any time.

By creating an account you agree to these terms and to the Privacy Policy. By buying a plan you also confirm the two boxes at checkout. If you do not agree, do not use the service.

You sign in with a one-time code we email you (the same email carries a link that does the same; both work once and expire in 10 minutes) or, where we offer it, with a passkey saved on your device. There are no passwords in the product.

Sign-in and sign-up pages may use a bot check (Cloudflare Turnstile). If one runs, it is a challenge, not tracking.

One account is one payer and one allowance. You may add up to five profiles — one per machine or library — under that account.

Keep your sign-in email under your control; we contact you there.

You must be 18 or older to buy a plan and use chat.

Here is the reason, in the words that sit under the checkbox: Why 18+: chat runs on Google's Gemini API, and Google's terms require everyone who uses it to be 18 or older.

Google's terms for that API say:

You must be 18 years of age or older to use the APIs. You also will not use the Services as part of a website, application, or other service (collectively, "API Clients") that is directed towards or is likely to be accessed by individuals under the age of 18.

The checkbox at checkout — "I represent that I am at least 18 years old." — is how we meet that requirement. It is a rule we carry, not a judgment about you. We record the time you ticked it.

The age rule applies to buying a plan and to chat, which run on Google's Gemini API under Google's own age clause. A plan, with or without its free trial, begins at checkout, where that box is ticked, so no plan ever starts without that confirmation. Google's clause is written about the whole website the API sits inside, not about which feature makes the call; keeping the public pages of our site open to anyone is our own decision about our own site rather than something that clause allows for.

Prices are shown before you buy, plus tax where applicable.

Stripe sells the plan to you as merchant of record through Link — your statement reads LINK.COM* — so Stripe's buyer terms and refund policy apply as well as ours, and Stripe handles the card payment, the receipts and invoices, indirect tax in the more than 80 countries it covers (we remain responsible for tax elsewhere), refunds and disputes; Stripe may refund a purchase within 60 days under its own rules whatever our policy says. We remain the company you contract with for the service itself, and the promises in these terms, the trial and renewal disclosures, your right to cancel and your privacy rights are ours to keep, not Stripe's. You can manage or cancel the plan on link.com as well as from our Settings page.

We never charge you automatically for anything beyond the plan you picked.

Your 14-day free trial begins when you pick a plan. A payment method is required to start it, and nothing is charged until the day it ends. On that day your card is charged the price shown when you started, your plan begins, and it then renews automatically every month or every year, depending on the plan you picked, on the terms below, until you cancel. Canceling takes one click from Settings (Manage billing) or on link.com, and the date of that first charge is on your Settings page from the moment the free trial starts; cancel before it and you are never charged. The Whisperer unlocks with your first payment, not with your free trial.

Your plan renews automatically at the end of each billing period, every month or every year depending on the plan, at the price shown when you subscribed, charged to the payment method you gave Stripe, until you cancel. Regular prices may change. We email you 30 days before, and you can cancel first. A founding price stays as long as you keep your subscription. Cancel any time from Settings (Manage billing) or on link.com; you keep access to the end of the period you paid for.

Founding prices are for the first 1,000 founding members, and your founding price stays as long as you keep your subscription. We may open the founding price to more members or keep it open longer; that never changes the price of anyone already paying it. We may change our regular prices, for reasons such as changes in what it costs us to run the service or the AI models it uses, or in what the plans include. Before a new price applies to a plan that is already renewing, we email you 30 days before it takes effect with the new amount and the date of the first charge at that amount, and you can cancel in one step before then and never pay it. A new price never applies to a period you have already paid for, and never to a founding price while you keep your subscription.

If purchases land at the same moment we honor them all and then close the cohort.

If your plan lapses and the founding cohort is full, the founding price is gone and the regular price applies; a lapsed card that is updated in time keeps it.

Each plan includes its own number of questions per rolling 30 days, counted from your first paid invoice: Light includes 500 and Studio includes 1,000 questions every 30 days. You have your plan's whole number from that first day and can use it at whatever pace you like within the period. The number for your plan is on your Settings card and on the pricing page.

The questions included with your plan are part of the plan, not something you buy separately. Questions you do not use in one period roll over into the next period only, and then expire, so you can never hold more than two periods' worth. They are shown as questions, never as money.

You can switch plans from Settings whenever you like. Moving to the larger plan starts at once: we show you what Stripe will charge for the rest of the period you are in before anything is charged, and your questions go up to the larger plan's number for that same period as soon as you confirm. Moving to the smaller plan takes effect at the end of the period you have paid for — nothing changes until then, and nothing extra is charged.

We do not sell questions separately. If you need more than your plan includes, write to support@pluginwhisperer.com and we will offer you a larger plan.

A canceled plan stays active to the end of the period you paid for. When your plan ends, the questions still unused from that last period wait 30 days: subscribe again within them and they roll into your first new period, exactly as a rollover would, and after that they are gone. Questions that had already rolled over expire at the end of the period, as they always do.

Each answer the Whisperer gives you takes one question from your allowance, never more, however long or complex the question is. An answer that fails before any words reach you takes none.

Accounts we have given free lifetime access are shown as "Unlimited — subject to fair use (about 1,200 questions per 30 days, 240 per day)".

Cancel any time from Settings ("Manage billing"), which opens the payment provider's portal, or on link.com. You keep access to the end of the period you paid for.

During your 14-day free trial the same one click cancels before any money moves: cancel before the day it ends and you are not charged. That date is on your Settings page for the whole of the free trial.

Switching between monthly and annual is not available yet. Until it is, write to support@pluginwhisperer.com.

If something went wrong, write to us — we read every request.

Payments are final. We may refund in individual cases at our discretion; a refund is never owed. Where the law gives you a right to cancel or a refund, that right applies.

If you live in the EU, the EEA or the UK, you may withdraw from this contract within 14 days of the day you sign up, for any reason, by telling us so in a clear statement — an email to support@pluginwhisperer.com is enough, and a model withdrawal form is on the Refund Policy page and in your order confirmation. On a free trial those 14 days end before your first charge, so withdrawing is the same as canceling before the trial ends and you pay nothing. If you bought a plan without a trial and asked us to start it at once, we refund what you paid less a share in proportion to the days you had already had, worked out from the price you paid, within 14 days of the day you told us. This right sits alongside everything else in these terms and is not limited by them.

At checkout you check a box asking us to start right away, and that same sentence says what changing your mind inside the 14 days costs you. If you are starting a free trial it reads: "Start my free trial today. My 14-day right to cancel for a refund runs during it, so canceling in that window costs nothing. Once a paid period has run in full, that period cannot be refunded." If you are starting a paid plan today it reads: "Start my plan today. If I cancel within 14 days, I pay only for the days I used. Once a paid period has run in full, that period cannot be refunded."

Afterwards your order record repeats it back to you under "Starting now": "You asked us to start your plan right away, so it began at checkout rather than after the 14 days. On a free trial that costs nothing, because the trial ends before your first charge. Once a paid period has run in full, that period cannot be refunded." The part of that record about the 14 days is headed "If you cancel in the first 14 days", and the sentences in it are quoted from these documents rather than written again.

The full Refund Policy explains what happens to chat and your questions after a refund, how long one takes, and how to withdraw.

The service is ours; your library is yours.

The software, the design, the way the catalog is put together — our tag vocabulary, our descriptions, how plugins are grouped and matched — and the name Plugin Whisperer and its mark belong to us or to the people who license them to us. The plain facts about a plugin — who makes it, what kind of thing it is — belong to nobody, and the makers' names, pictures and logos belong to the makers (section 13).

What you scan, write, tag, upload and ask stays yours (sections 11 and 12). You may use the chat's answers for your own purposes, within the limits below; we do not claim them. They are not exclusive to you — the same words could be produced for someone else — and they can be wrong (section 9).

Your license. While your account is in good standing we give you a personal, non-exclusive, non-transferable license to use the service, through our website and through the apps we give you, for your own plugin libraries. That is the whole license: anything we have not said you may do, you may not, and we can end the license when we close your account under section 14.

The apps. Plugin Whisperer for Mac and the Windows helper are part of the service, and this license covers them: install them on the computers you use, for your own libraries. Do not copy them for others, change them, or take them apart to get at their code, except where the law gives you that right regardless of what these terms say. The Plugin Whisperer for Mac we publish is signed with our Apple Developer ID and notarized by Apple; the Windows helper is not signed, and Windows says so when you first open it. Updates arrive as a new download until we offer automatic updates; when we do, each one is checked against our signature before it installs. You can stop using an app at any time by deleting it from your computer; the Privacy Policy says how to disconnect that computer first and what the app leaves behind.

Do not:

• scrape, crawl, bulk-download or copy the catalog, the artwork, or the chat's answers, or use any of them to build a competing catalog, product, data set or model;
• run automated requests against the service — bots, scripts or crawlers — or reach it with anything other than a web browser or software we give you, or try to get around the limits on profiles, scans and questions;
• reverse engineer, decompile or disassemble the service or try to extract its source, prompts, rules or data, except where the law gives you that right regardless of what these terms say;
• use the service to break the law or someone else's rights.

The Whisperer is a librarian for your own library. It is built to decline requests that are not about your plugins, and it is not a general assistant. Do not try to use it as one.

Do not share one account between several people. The five-profile cap exists for that reason.

Your ideas. If you send us a suggestion, an idea or feedback, we may use it however we like, without owing you anything, and you keep the right to use your own idea too.

Our name. Plugin Whisperer and our mark are our trademarks. Do not use them to suggest we made, endorse or are connected with something we are not. Plugin and manufacturer names are their owners' marks (section 13).

If you believe something shown in the service infringes your copyright, section 13 tells you where to send a notice.

Answers from the chat are generated by a third-party AI model. They can be inaccurate, incomplete or out of date, and they are not professional, technical or financial advice. Verify anything you rely on.

The chat says under the box: "Use your ears. AI isn't always right."

The chat is designed never to invent a plugin, a maker or a feature you do not have, and to say "I don't have that" instead of guessing. That is a design goal, not a guarantee.

Statements about third-party products are not endorsed by, and do not represent, their makers.

The service reads the small descriptor files inside each plugin (Info.plist and moduleinfo.json) and, for plugins it still cannot identify — up to 100 per sync on a Mac, and every single-file plugin on Windows, where there is no descriptor file — the first 64 KB of the plugin's executable: never more, never to run it. It never executes native code, never modifies, moves or deletes a plugin, and never touches your DAW configuration.

Plugin Whisperer for Mac and the Windows helper read the same plugin files, the same way. Beyond them they read only the names of the applications on your computer (on Windows, its list of installed programs), the small description file of each DAW they recognize, for its version, and your computer's name, with your own name beside it so it can be taken out. Nothing else, and never a DAW's settings.

You remain responsible for your own backups.

We keep metadata only — names, makers, formats, versions, fingerprints, tags. Never plugin binaries, presets or project files. Your username is removed from file paths before anything leaves your browser or the app.

Exporting everything and deleting everything are each one click from Settings.

The Privacy Policy is the full account of what we collect, who processes it and how long it is kept.

You keep ownership of any picture you upload, and you confirm you have the right to upload it. You give us a non-exclusive, worldwide, royalty-free license to store, re-encode, resize and show it to you inside your account for as long as it is in your library; deleting the picture or your account ends that license, except for copies in backups for the periods the Privacy Policy states. We never use your picture as the catalog's shared picture for a plugin without asking you first.

Uploads are subject to our guidelines and moderation. We do not monitor uploads, but we may remove a picture that is unlawful, infringes someone's rights, or is unrelated to the plugin. Anyone can report a picture to support@pluginwhisperer.com; we confirm we got the report, decide it by hand rather than automatically, and tell the reporter what we decided. If we remove your picture or restrict your account, we email you the reason, what we relied on, and how to contest it, on the day we do it, and you can reply to that email to have a person look again.

If you give us a quote and your permission — by message or in conversation — we may show it on our website with the name you agreed to and, if you are a paying member, the words "Paid member". We keep a note of when you agreed. Write to support@pluginwhisperer.com to change or remove it, and we will.

Plugin and manufacturer names and logos belong to their owners. We use them only to identify and organize your plugins, we use no more of a name or mark than that takes, and nothing here implies affiliation with or endorsement by those owners. Plugin Whisperer is our own mark, and section 8 says how it may and may not be used.

Product pictures in the library show the makers' own products and are gathered from public sources; we do not claim the makers supplied them to us. A maker who does not want its product images shown, in the library and on our site, can have them switched off for every listing under that maker, at the address below.

If you are a rights holder and believe an image or other material shown in the service infringes your copyright, send a notice to our designated agent: Sean Meier, Sean Myer, Inc., 345 High St, Candia, NH 03034, USA, telephone +1 603 207 2413, dmca@pluginwhisperer.com. The agent is registered with the U.S. Copyright Office under DMCA-1080209. A notice must identify the work, identify the material and where it appears, give your contact details, and include the good-faith statement, the statement of accuracy under penalty of perjury and the signature that 17 U.S.C. §512(c)(3) requires. A maker who does not want its product images shown, in the library and on our site, can write to artwork@pluginwhisperer.com. For anything else, write to support@pluginwhisperer.com.

You can delete your account at any time from Settings. Deleting cancels an active subscription; no refund is owed for the remainder of a monthly period under the policy above.

When a dispute is opened, chat is paused on the account at once, any rolled-over questions are forfeited, the subscription is canceled, and the account can no longer buy from us. Purchase bans are reserved for chargebacks and fraud; a refund never causes one. The rest of a paid period is not refunded.

We may suspend an account that breaks these terms. We tell you by email, say why, and give you 7 days to respond before the suspension becomes a closure. We give no notice for fraud, abuse of the service or of other members, a chargeback, or a legal demand. Export and deletion stay available during the notice period unless the law forbids it.

We close the account of anyone who repeatedly supplies material that infringes someone else's rights.

Features may change or be discontinued as the product develops; where it is practical we say so before it happens. If we close your account for our own reasons rather than something you did, we refund the unused part of anything you prepaid.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT AI ANSWERS, CATALOG FACTS OR ARTWORK WILL BE ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR LOSS OF DATA, PROFITS OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNT PAID FOR THE SERVICE ON YOUR ACCOUNT IN THE TWELVE MONTHS BEFORE THE CLAIM, WHETHER PAID TO US OR TO STRIPE AS MERCHANT OF RECORD.

The Whisperer is an AI system. You are talking to software, not a person, and its answers can be wrong — always use your ears.

Some places do not allow some of these exclusions, so some of the above may not apply to you.

If you live in the European Union or the United Kingdom, nothing in this section takes away the rights your own law gives you: the conformity rights in Directive (EU) 2019/770 as your country enacted it, and sections 34 to 36, 41, 49 and 54 of the UK Consumer Rights Act 2015 cannot be excluded or limited by these terms (section 57 of that Act says so), and the disclaimer and the liability cap above apply to you only as far as your law allows.

Nothing in these terms limits any right you have under applicable law.

When we change these terms we publish a new version with a new date at the top of this page. We never edit a version that is already in force.

The checkout shows the version in force at that moment and records the one you accepted, and when; both are in your data export.

A material change is posted here, with its date, before it takes effect.

We never apply a new price to a plan that is already renewing unless we have first emailed you, 30 days before it takes effect, the new amount, the date of the first charge at that amount and a one-step way to cancel; a new price never applies to a period you have already paid for. If you live in New York and we charge you a higher price than the one you agreed to, you may cancel within 14 days of that charge and we refund the unused part of the term pro rata. Founding prices do not change while you keep your subscription.

These terms are governed by the law of the State of New Hampshire, in the United States, without regard to its conflict-of-laws rules, and a dispute about them or about the service that we cannot settle between us belongs to the state and federal courts sitting in New Hampshire.

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, that choice does not take away the protection of your own country's law where that protection cannot be set aside by agreement, it does not stop you bringing a claim in the courts of the country you live in, and we will bring any claim against you only in the courts of the country you live in.

These terms, the Privacy Policy and the Refund Policy are the whole agreement between you and us for the service, and this version replaces every earlier version of them.

If a court finds part of these terms unenforceable for you, the rest still applies.

Questions: support@pluginwhisperer.com — Sean Myer, Inc., 8424A Santa Monica Blvd. #305, West Hollywood, CA 90069, USA.