Refund Policy

If something went wrong, write to us — we read every request.

Payments are final. We may refund in individual cases at our discretion; a refund is never owed. Where the law gives you a right to cancel or a refund, that right applies.

Canceling stops the next charge; it does not refund the period you are in, and you keep access to the end of it.

Your payment is processed by Stripe (Link) as merchant of record; Stripe's buyer terms and refund policy apply in addition to ours, and Stripe can refund a purchase under its own rules.

If you live in the EU, the EEA or the UK, you may withdraw from this contract within 14 days of the day you sign up, for any reason, by telling us so in a clear statement — an email to support@pluginwhisperer.com is enough, and a model withdrawal form is on the Refund Policy page and in your order confirmation. On a free trial those 14 days end before your first charge, so withdrawing is the same as canceling before the trial ends and you pay nothing. If you bought a plan without a trial and asked us to start it at once, we refund what you paid less a share in proportion to the days you had already had, worked out from the price you paid, within 14 days of the day you told us. This right sits alongside everything else in these terms and is not limited by them.

You do not have to use a form. If you would rather, here is the model withdrawal form, which you can copy into an email:

• To Sean Myer, Inc., 8424A Santa Monica Blvd. #305, West Hollywood, CA 90069, USA, support@pluginwhisperer.com:
• I hereby give notice that I withdraw from my contract for the supply of the following service:
• Ordered on / received on:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date:

If we refund at our discretion, we decide the amount. An EU, EEA or UK withdrawal inside the 14-day legal window is different: there we deduct only the share of the price that matches the part of the period you had already had, worked out from the price you paid, and nothing at all if you had not asked us to start before the 14 days were up.

Chat stops at once on any full refund, and the subscription is canceled at Stripe so you are never charged again by us.

After a refund, a chargeback or a plan that ends, your data stays: nothing of yours is deleted, and downloading everything or deleting your account stays one click away. The library itself needs a plan — it goes behind the plan page until one is paying again.

Settings will read: "Chat is paused on this account after a refund. Write to support@pluginwhisperer.com."

Stripe sells the plan to you as merchant of record through Link, so Stripe's buyer terms and refund policy apply as well as ours. In practice that means:

• Stripe may refund a purchase within 60 days at your request under its own policy, whether or not ours would.
• If you raise a support escalation through Stripe and we do not answer within 48 hours, Stripe may refund without our approval. Support escalations reach us at support@pluginwhisperer.com.
• A full refund of a plan that Stripe or Link issues has the same effect on your account as one we issue: chat stops and the subscription is canceled. A partial refund does not cancel your plan.
• Your statement shows "LINK.COM*" followed by our name, and you can manage or cancel the subscription on link.com.

We hold only Stripe's identifiers and amounts; your card and billing address are with Stripe.

A dispute is handled by Stripe as merchant of record.

When a dispute is opened, chat is paused on the account at once, any rolled-over questions are forfeited, the subscription is canceled, and the account can no longer buy from us. Purchase bans are reserved for chargebacks and fraud; a refund never causes one.

Settings will read: "Chat is paused on this account after a payment dispute. Write to support@pluginwhisperer.com."

Lifting a ban after a dispute is a human decision; write to support. If the dispute is resolved in your favor, write to support and we lift the ban.

After a second refunded subscription, the account is no longer eligible for our discretionary refunds. It can still buy a plan.

This does not affect any refund Stripe issues under its own policy, or any right you have under applicable law.

Deleting your account cancels an active subscription. No refund is owed for the rest of the period you paid for; a refund at our discretion is still possible under section 1, and an EU, EEA or UK withdrawal inside its 14 days is unaffected by deleting anything.

Write to support@pluginwhisperer.com from the email on your account with the date of the charge. You can also open the billing portal from Settings ("Manage billing") or use link.com.

An approved refund goes back to the payment method you used within 5 business days of our decision; an EU, EEA or UK withdrawal is refunded within 14 days of the day you told us, whichever is sooner. Your bank may take a further 5-10 business days to show it, and a refund issued soon after the charge may appear as the original charge dropping off your statement rather than as a separate credit.

Nothing in this policy limits any right you have under applicable law.

This policy is part of the Terms of Service.